For business owners
Your orders, written down.
If you already deliver, you already know the problem. The phone rings while you are working. You take the order by ear, quote a delivery price from memory, and answer the same customer again twenty minutes later. We put what you sell online so the order arrives written down instead.
Who it is for
Anyone who takes orders and delivers them, or has them collected.
Food and takeaway
Kitchens, cafés and fast food. Sizes and flavours on the menu, and orders that reach the kitchen already priced.
Dukas and groceries
Everyday stock laid out by category, so a customer finds the sugar without scrolling past the soap.
Water
Refills and deliveries, with a minimum order and free delivery above an amount you set, if you want one.
Wines and spirits
Your catalogue behind an age check, before anyone can browse it.
Not yet: bookings and appointments, for salons, fundis and clinics. We are building it, and we will not sell it before it works.
How it works
Your page
Your menu or price list, your prices, your photos, your name. Built for a phone on mobile data, because that is what your customers are holding.
They choose
The customer picks what they want and says where they are. No call, no shouting over a busy counter, nothing taken down wrong.
You get it ready
The order reaches you already written out. What they ordered, how many, the total, and where it is going.
Two ways to start
Setup is the same either way. The difference is where your orders land.
Orders arrive in your WhatsApp, already typed.
KSh 1,500 a month
Setup KSh 1,500 once
Best if you are starting out, or taking fewer than about fifteen orders a day.
- Your own page — what you sell, prices, photos, hours
- Customers build an order and send it to your WhatsApp, written out
- A link for your Instagram bio or your status
- You reply exactly the way you do now
- Product and price changes: one batch a month
Live in about a week, once we have your list and photos.
Orders
Orders arrive on a screen, with delivery already priced.
KSh 3,000 a month
Setup KSh 1,500 once
Best if you deliver every day and charge for it.
- Everything in WhatsApp, and:
- Orders on their own screen, with the address and a map
- Delivery charged automatically by estate — nobody negotiates it
- Addresses outside your area refused before the order is placed
- Sold-out switches, so customers stop asking for what is finished
- Order history — what sold, and when
- M-Pesa till at checkout
- You change your own products and prices, any time you like
Live in two to three weeks — your delivery areas are built properly, estate by estate.
Start where it makes sense. When you are past about fifteen orders a day, the WhatsApp one starts costing you more time than it saves — move up then, with no new setup fee.
Need a custom domain, SMS order alerts and proper analytics? That is 6,000 a month. Ask us.
Auto-replies on WhatsApp
An AI assistant that answers your customers on WhatsApp while you are busy — or asleep.
It answers the same questions you do
How much, is it in stock, are you open, do you deliver to my estate and what does that cost. Answered in seconds, from your own price list.
It only knows your business
We set it up with your products, prices and rules. When it does not know something, it says so and leaves the chat for you — it does not guess.
You can step in any time
Every conversation stays in your WhatsApp. Read what it said, and take over whenever you want.
Priced on how many chats you get and what it needs to answer. Tell us about your business and we will quote it.
How we work with you
Your business stays yours
Your customers, your products, your domain. We run it for you — we do not own it.
Either of us can stop
A month’s notice on either side, and you leave with everything.
The price holds for a year
Whatever is agreed, that is the price for twelve months. Any change after that comes with a month’s notice.
If it breaks, we fix it
If the site stops taking orders, that is on us and it is fixed the same day. Content changes within two working days — or instantly yourself, on Orders.
What we do not do
We do not run your social media, buy your ads, photograph your products or provide riders. We build the thing that takes the orders.
Start a conversation
Tell us what you sell and how you deliver today. We will tell you straight which of the two makes sense — or if neither does yet.
hello@kivukolabs.co.ke